Refund policy

Returns

Strom Motorsports accepts returns of new, unused products as follows. All days are counted from the date you receive your order.

Returned within

What you receive

Restocking fee

0–30 days

Refund to your original payment method

15% of the product price

31–60 days

Store credit

15% of the product price

After 60 days

Not accepted

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To be eligible, returned products must be:

  • New and unused, with no signs of installation
  • In the original packaging, with all manuals, hardware and labels
  • Approved in advance with a Return Merchandise Authorization (RMA) number

The following items cannot be returned unless they arrived defective or we sent the wrong item:

  • Electrical and electronic items
  • Special-order parts
  • Motec unlock codes and other software or digital products
  • Items listed as Used

Shipping charges on your original order are non-refundable. You pay for return shipping.

How to return an item

  1. Email info@strommotorsports.com with your order number, the item, and the reason for the return.
  2. We will reply with an RMA number and return instructions.
  3. Pack the item in its original packaging. Write the RMA number on the outside of the box and include a copy of your invoice.
  4. Ship it to:
    Strom Motorsports RMA # [your RMA number] 433 E Columbine Ave. Santa Ana, CA 92707, USA

We do not accept packages without an RMA number. We recommend a tracked, insured service such as UPS for any item over $75. You are responsible for the item until we receive it in new condition.

Refunds, exchanges and defective items

Refunds. Once we receive and inspect your return, we will email you to say whether it is approved. Approved refunds go to your original payment method within 10 business days.

Exchanges. To exchange an item for a different one, return it under this policy and place a new order.

Defective, damaged or wrong items. Contact us within 30 days of receiving your order. We will replace the item or refund it in full, including shipping, and no restocking fee applies. We may ask for photos or for the item to be sent back for inspection.

International orders

The terms above apply to orders shipped outside the United States, with these additions:

  • Duties and taxes. Customs duties, import taxes and brokerage fees paid on your original order are not refunded by Strom Motorsports. You may be able to reclaim them from your country's customs authority.
  • Return paperwork. Mark the return shipment as "Returned goods – originally purchased from Strom Motorsports, USA" and include a copy of the invoice. Any import duties, taxes or brokerage fees we are charged to receive your return will be deducted from your refund or store credit.
  • Currency. Refunds are issued in the currency you paid in. We are not responsible for differences caused by exchange rates or bank fees.
  • Your local rights. This policy does not limit any rights you have under the consumer laws of your country.

European Union and UK customers: right to cancel

If you are a consumer in the EU or UK, you may cancel your order within 14 days of receiving the goods, for any reason. This right replaces the restocking fee and the non-returnable list above, except where an exception below applies.

  1. Tell us you are cancelling by emailing info@strommotorsports.com within the 14 days. A clear statement is enough.
  2. Send the goods back within 14 days of telling us. You pay the direct cost of return shipping.
  3. We refund everything you paid, including standard delivery, within 14 days of receiving your notice. We may wait until we receive the goods or proof that you sent them. If you chose a delivery option more expensive than our cheapest standard option, we refund only the cost of the cheapest option.
  4. Refunds go to your original payment method at no fee to you.

You may be charged for any loss in value caused by handling the goods beyond what is needed to check what they are and how they work. For example, an installed part may be refunded at a reduced value.

Exceptions. The right to cancel does not apply to:

  • Goods made to your specifications or clearly personalised
  • Motec unlock codes and other digital content, once delivery has begun with your express consent and your acknowledgement that you lose the right to cancel. We will confirm this to you by email.

This section does not affect your separate legal rights if goods are faulty.

Questions? Call 949-889-1474 or email info@strommotorsports.com.